Dynamic and detail-oriented professional with extensive experience in debt recovery, content moderation, sales, and real-time interpretation. Proven ability to improve processes, exceed targets, and deliver exceptional service across diverse roles.
Proficient in analyzing complex data sets to derive actionable insights using Excel, Power BI, Tableau, SQL, and Python.
Skilled in providing exceptional support and resolving complex issues across financial, technical, and medical sectors.
Experienced in developing and enforcing platform policies, improving moderation accuracy and team training.
Competent in managing accounts receivable/payable and reconciling billing discrepancies with high accuracy.
Capital One
Managed 50+ accounts daily, customizing payment plans for effective debt recovery., Collected up to $100,000 daily and provided guidance as a Subject Matter Expert., Contributed to high Customer Satisfaction (CSAT) scores., Maintained exceptional attendance, working 60+ hours weekly.
Monitored user-generated content, ensuring compliance with platform policies., Escalated harmful content to maintain a safe online environment.
Transitioned to the Mexican market, improving content moderation accuracy from 50% to +80%., Developed guidelines with the QA team to clarify content policies., Trained 200+ team members on best practices for content review., Enhanced KPI performance, increasing investment in the market.
Verizon
Consistently exceeded weekly sales targets, contributing to team performance., Provided exceptional customer service, resolving complex billing and technical issues., Maintained perfect attendance and achieved 100% CSAT.
Bachelor of Science
Discover other professionals with similar experience
Language Line Solutions
Provided real-time interpretation services for financial institutions, 911 calls, and insurance companies., Maintained a 99% accuracy rate, ensuring secure and efficient communication.
One World Global Services
Facilitated medical interpretation services over the phone for hospitals, pharmacies, and emergency rooms., Ensured clarity and accuracy in patient interactions, achieving 100% CSAT., Adhered to HIPAA regulations, maintaining strict patient confidentiality.
Lean Solutions Group
Managed and processed accounts receivable and accounts payable transactions with +80% accuracy., Reconciled billing discrepancies, achieving an +80% collections rate through negotiation and follow-up., Improved payment processing time by 20% using Oracle NetSuite and Tango., Provided financial insights, reducing operational costs by 15%., Ensured compliance with financial regulations, passing audits with zero issues.
