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Enrollment Specialist
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Competencies
Provided consistent customer support across healthcare and restaurant settings, addressing inquiries and resolving issues.
Facilitated communication between English and Spanish speakers, ensuring clarity in medical, service, and operational contexts.
Handled enrollment documents, forms, and policy updates with accuracy, supporting compliance and record keeping.
Supervised restaurant activities and ensured smooth restaurant operations in management roles.
Managed inbound and outbound calls, scheduled appointments, and handled inquiries efficiently across roles.
Languages
Summary
Dedicated professional with over 4 years in healthcare enrollment, customer service, and operational roles. Skilled in bilingual communication, document management, and customer support. Proven ability to streamline processes, assist diverse clients, and manage high-pressure environments.
Key Achievements
- Streamlined the enrollment process at Moravia Health, ensuring accurate document collection and signature acquisition.
- Handled high call volumes at Jackson Physical Therapy, scheduling appointments and managing inquiries efficiently.
- Provided bilingual support across roles, improving communication between providers and Hispanic patients.
Experience
Enrollment Specialist
Assist caregivers and their clients enroll to the agency, Gather required documents for the enrollment process, Acquire clients and caregivers’ signatures for onboarding documents
Bilingual Call Coordinator
Answer inbound calls from patients, Make outbound calls, Schedule visits, Cancel visits, Answer general inquiries, Fill out forms related to customers’ general information
Bilingual Customer Service Representative
Provide assistance to members regarding their supplemental health policies, Perform customer service-related tasks, Perform cancellations and reinstatements of policies, Update payment methods, Provide general information
Bilingual Interpreter
Provide assistance as a bridge of communication between medical providers and Hispanic patients, Generate effective communication link from Spanish to English and vice versa, Comply with metrics related to quality of service and concise interpretation
Auxiliar Manager
Provide guidance for customers, Plan, organize, coordinate, supervise, and conduct activities at the restaurant, Manage high flow of cash, Deal with difficult customers
Food Runner/Waiter
Service customers, Show different kinds of food from the restaurant, Manage the stock list
Administrator/Busboy
Ensure optimum operation and perfect service in the restaurant, Customer service, Verification of inventory