Daniel - Technical Support Specialist at UNO Call Center

Santiago de los Caballeros, Santiago Province, Dominican Republicen

Resolved complex Brother printer issues, ensuring high client satisfaction.

Maintained quality and time standards in a fast-paced B2B support environment.

Published on CazVid

Summary

Detail-oriented tech support specialist with proven skills in troubleshooting, customer service, and adapting to diverse workplaces. Currently pursuing Systems Engineering, eager to contribute technical expertise and problem-solving skills.

Key Achievements

Enhanced troubleshooting efficiency through proficient use of support tools.
Adapted seamlessly to multicultural and dynamic work settings.

Skills

Technical Problem-SolvingAdvanced

Expertise in diagnosing and resolving technical issues efficiently.

Customer ServiceIntermediate

Skilled in providing professional support and building client trust.

Technical Support ToolsIntermediate

Proficient with systems and tools used in technical troubleshooting.

AdaptabilityAdvanced

Capable of thriving in multicultural, dynamic environments.

Languages

Spanish(100%)English

Experience

TECH SUPPORT

UNO CALL CENTER

Provided specialized technical support for Brother printers to B2B clients in a dynamic and results-driven environment., Resolved technical issues efficiently, meeting quality and time standards., Developed professional communication skills and managed ticketing systems.