This is my profileContact via CazVidDaniel
Customer Service Specialist with 3+ years of experience in telecommunications and retail
Contact
Competencies
Provided multi-channel customer support, resolving issues efficiently in fast-paced environments.
Diagnosed and resolved service, billing, and account issues for customers.
Managed customer accounts, processed orders, and escalated tickets as needed.
Supported product sales, service upgrades, and technician appointments.
Provided floor support and assistance to team members during high-volume periods.
Education
Languages
Summary
Dedicated customer support specialist with extensive experience in telecommunications and retail environments, skilled in troubleshooting, account management, and sales support.
Key Achievements
- Handled customer inquiries across multiple platforms, ensuring issue resolution and account management.
- Contributed to team performance through floor support and troubleshooting assistance.
- Managed escalations and supported sales activities, including product upgrades and device sales.
Experience
Answer calls from customers., Order management., Account management., Troubleshooting., Ticket escalation for orders., Ticket escalation for accounts., Ticket escalation for memberships., Ticket escalation for billing., Take Supervisor Calls.
Answer Calls from Customers, Solve Issues with Their Services, Sell Products, Troubleshooting, Billing, Transfer Customer to Technicians, Make Technician Appointments, Sell Mobile Lines and Devices, Sale Upgraded Services, Floor support for the last two months. Helping the team when they are struggling or have questions.