Dedicated customer support specialist with extensive experience in telecommunications and retail environments, skilled in troubleshooting, account management, and sales support.
Provided multi-channel customer support, resolving issues efficiently in fast-paced environments.
Diagnosed and resolved service, billing, and account issues for customers.
Managed customer accounts, processed orders, and escalated tickets as needed.
Supported product sales, service upgrades, and technician appointments.
CVS.com Customer Service, Alorica
Answer calls from customers., Order management., Account management., Troubleshooting., Ticket escalation for orders., Ticket escalation for accounts., Ticket escalation for memberships., Ticket escalation for billing., Take Supervisor Calls.
Customer Support • Comcast West, Startek
Answer Calls from Customers, Solve Issues with Their Services, Sell Products, Troubleshooting, Billing, Transfer Customer to Technicians, Make Technician Appointments, Sell Mobile Lines and Devices, Sale Upgraded Services, Floor support for the last two months. Helping the team when they are struggling or have questions.
High school diploma
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Provided floor support and assistance to team members during high-volume periods.
