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Bilingual Costumer Service Representative
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Competencies
Experienced in resolving customer inquiries via phone, chat, and email with professionalism and empathy.
Skilled in clear communication of policies, procedures, and technical troubleshooting to diverse clients.
Handled customer complaints and issues effectively, ensuring satisfaction and resolution.
Collaborated with team members in customer service roles and managed aspects of a small business.
Acquired fundamental concepts of economic sciences and financial analysis during studies.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience managing client inquiries, resolving issues efficiently, and providing exceptional service across corporate and small business settings. Holder of strong communication, empathy, and stress management skills, complemented by...
Key Achievements
- Managed high-volume inquiries via multiple channels, ensuring high satisfaction and efficient issue resolution at Foundever Colombia S.A.S.
- Handled end-to-end customer communication in a small business, improving customer satisfaction and fostering repeat business.
- Gained foundational knowledge in economics, developing analytical, critical thinking, and problem-solving skills.
Experience
Bilingual Costumer Service Representative
Managed high-volume customer inquiries through phone, chat, and email with professionalism and empathy., Resolved service issues efficiently, maintaining high satisfaction scores and first-contact resolution rates., Provided clear explanations of policies, procedures, billing details, and technical...
Self Employed
Managed end-to-end customer communication, including order intake, customization requests, and post-sale follow-up, ensuring high satisfaction and repeat business., Handled customer inquiries, complaints, and issue resolution with a problem-solving and service-oriented approach., Coordinated order...