Daniel - Dispatch Coordinator with 5+ years of logistics and communication expertise

Utilized dispatch software to coordinate logistic operations and improve communication.

Managed delivery and pickup schedules, resolving challenges to maintain efficiency.

Facilitated effective communication among team members and clients regarding dispatch requests.

Addressed and resolved logistical challenges during coordination processes.

Manage filing daily reports involving the different areas under our supervision., Revising the activities involving travel agencies., Focus on call center cameras placed in strategic positions, to be aware of any anomaly., Track agent’s development so they can stick to company guidelines., Focus on several projects given from time to time., Execute audit plans in coordination with the internal audit team., Conducting weekly meeting with CFO’s and Directors., Communicate daily, weekly, and monthly results to board of directors., Responsible for managing and monitoring that the different departments in call centers follow procedures and the established rules., Detecting and mitigate any risks of a breach in our guidelines., Optimizing the quality of security in our direct consumers and the company keeps safe.

Order Review Specialist, Analysis and creation of reports that involve auditing and compliance areas., Focusing on online orders created., Monitoring online shopping behavior making sure they abide by company policies., Created policies and procedures regarding buyer portion of business., Creation of metrics in the order review departments., Detect possible risks regarding non compliance of policies., Optimizing the quality of security in regards to direct consumers of the company., CRM Tool to follow up with customers., Meetings with Partners to improve workflow, metrics and policies., Reporting to Partner on a monthly and quarterly cadence.