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Bilingual Case Consultant
Served as the first point of contact for all incoming client inquiries., Conducted outbound calls to prospects to assess legal representation needs through strategic probing questions., Evaluated inquiries against firm criteria to determine qualification., Promoted to Case Consultant: provided personalized consultations, and matched qualified clients with appropriate legal team members., Collaborated efficiently with attorneys and staff, using email and Microsoft Teams.
Lead Generation Agent
Initiated contact with prospects, and conducted follow-up calls to garner information and qualify leads., Entered data into the system, ensuring accuracy.
Home Depot Customer Service Bilingual Agent
Address customer inquiries regarding order status, delays, and delivery times., Process returns, replacements, and refunds for customers experiencing product defects, or dissatisfaction., Initiated communication with delivery service companies to resolve delivery discrepancies and missing shipments., Document customer interactions and solutions in the internal CRM system., Guided customers through the Home Depot website, helping them locate products, deals, and relevant information., Assisted customers with Spanish-language inquiries in a timely and professional manner.
Lead Generation Agent
Initiated contact with prospects, and conducted follow-up calls to garner information and qualify leads., Entered data into the system, ensuring accuracy.
Rent Management Bilingual Agent
Helped tenants solve maintenance problems through phone support., Account Management., Reported issues that couldn't be resolved through phone support to on-site, and third-party technicians., Helped tenants process payments.
Bilingual Customer Service Representative
Assisted customers in English and Spanish to resolve inquiries promptly., Managed rebates for online purchases on Lowe's website., Solved customer questions and concerns efficiently., Helped customers understand the terms and conditions., Assisted both novice and seasoned employees as a floor walker with their inquiries and calls., Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.