Morgan & Morgan Law Firm
Served as the first point of contact for all incoming client inquiries., Conducted outbound calls to prospects to assess legal representation needs through strategic probing questions., Evaluated inquiries against firm criteria to determine qualification., Promoted to Case Consultant: provided personalized consultations, and matched qualified clients with appropriate legal team members., Collaborated efficiently with attorneys and staff, using email and Microsoft Teams.
Hispand
Initiated contact with prospects, and conducted follow-up calls to garner information and qualify leads., Entered data into the system, ensuring accuracy.
ResultsCX
Address customer inquiries regarding order status, delays, and delivery times., Process returns, replacements, and refunds for customers experiencing product defects, or dissatisfaction., Initiated communication with delivery service companies to resolve delivery discrepancies and missing shipments., Document customer interactions and solutions in the internal CRM system., Guided customers through the Home Depot website, helping them locate products, deals, and relevant information., Assisted customers with Spanish-language inquiries in a timely and professional manner.
High School Diploma
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