Daniel - Technical Support Specialist with 5+ years in AI and IoT diagnostics

San José, San José, Costa Ricaen

Diagnosed and resolved hardware/software issues for dashcams and network systems, improving troubleshooting efficiency.

Reviewed and verified real estate expenses and negotiations for property acquisitions up to $500,000.

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Summary

Experienced in diagnostics, vendor onboarding, and expense management across technology and real estate sectors.

Key Achievements

Managed vendor onboarding and support across multiple markets, developing standardized SOP practices.

Skills

Hardware and Software TroubleshootingAvanzado

Applied diagnostic skills to hardware like dashcams and software connectivity issues.

Vendor ManagementIntermedio

Supported vendor onboarding, negotiated contracts, and maintained organizational practices.

Financial and Expense AnalysisIntermedio

Reviewed expense reports and verified costs for large-scale real estate transactions.

Communication and Interpersonal SkillsAvanzado

Explained AI-driven events to customers and coordinated between different departments.

Tools and Platforms

Experience

Technical Support Specialist

Qualfon Costa Rica

Aug 2024 - May 2025

Diagnosing hardware and software issues with dashcams (e.g., GPS failure, video storage errors, camera calibration)., Running network connectivity issues for customers and companies (cellular, Wi-Fi, cloud uploads)., Guiding customers through firmware updates and remote diagnostics., Experience...

Expense Management Specialist - Analyst

Concentrix

2023 - 2024

Reviewed and processed expense reports., Verified renovation costs before acquiring up to $500,000 US Single-Family homes., Requests and negotiation of concessions on real estate items, from individuals to companies’ sellers., Maintenance bid approvals from vendors and techs to residents and...

Supply Chain

Vendor Management

2021 - 2023

Sole direct manager of 14 maintenance markets., General vendor onboarding/support across 33 markets., Developed new filing and organizational practices. SOP review and documentation., Scheduled and coordinated meetings and appointments, for vendors and field assistants.