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Logistics and Customer Service Specialist with 5+ years of experience
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Competencies
Utilized effective communication skills to liaise with clients, internal teams, and external contacts, ensuring clarity and efficiency.
Supervised and coached a team of 10 customer service agents, fostering team development and achieving performance targets.
Managed shipment documents and ensured accuracy and completeness for approval and payment processes.
Resolved shipment and documentation issues proactively, minimizing delays and ensuring client requirements were met.
Prioritized tasks efficiently across shipment coordination, documentation review, and team supervision to meet deadlines.
Education
Languages
Summary
Experienced in managing shipment documentation, coordinating logistics, leading teams, and delivering excellent customer service across logistics and telecommunications sectors.
Key Achievements
- Managed documentation submission across multiple client portals, ensuring compliance with varied system requirements.
- Led a team of 10 customer service agents, implementing performance strategies and coaching to meet targets.
- Coordinated shipment monitoring to ensure on-time delivery and maintained high standards of customer satisfaction.
Experience
Customer Relation Clerk
Manage documentation submission for shipment approval across 10+ client portals, adapting to different systems and process updates., Coordinate with internal teams and external contacts to resolve missing or incorrect documents., Ensure each shipment meets the customer’s specific requirements for...
Accounts Payable
Reviewed completed shipments to ensure all documents were accurate and up to date before payment approval., Maintained close attention to detail to identify missing paperwork., Contacted the appropriate parties to obtain the required documents and ensure timely processing.
Load Tracking Coordinator
Monitored shipments to ensure on-time delivery and perfect condition., Managed communications via phone, email, and internal systems to keep stakeholders informed., Resolved issues proactively to avoid delays.
Customer Service Agent
Supervisor
Led a team of 10 customer service agents, identifying individual strategies to help each member improve performance., Ensured team targets were achieved by offering coaching, monitoring KPIs, and providing constructive feedback., Developed leadership skills and strengthened team communication.