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Daniela
Customer Service & Reservations Specialist with 10+ years in hospitality & support
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Competencies
Handled customer inquiries and issues through multiple channels, ensuring high satisfaction levels.
Supervised and managed guest reservations, coordinating with teams to optimize booking processes.
Provided administrative and virtual assistance, supporting workflow and client needs effectively.
Created content and persuasive copy for marketing materials, with experience in social media and ad management.
Proficient in Google Workspace, Trello, Asana, Canva, and Meta Ads Manager for various professional tasks.
Languages
Summary
Experienced in customer support, reservations management, and administrative assistance across hospitality and corporate sectors. Skilled in content creation, social media, and digital marketing tools.
Key Achievements
- Managed reservations and guest services at multiple hotels, ensuring guest satisfaction and operational efficiency.
- Provided customer support across various roles, handling inquiries and issues for top brands like FedEx, Xoom, and Direct TV.
- Progressed from entry-level customer service roles to supervisory positions, demonstrating skill development and increased responsibilities.
Experience
Back Office Agent
Managing customer support for Level 2 inquiries, Handling back-office operations efficiently, ensuring smooth workflow, Resolving customer issues and ensuring satisfaction
Customer Service Specialist
Delivered exceptional customer service support, Assisted customers with inquiries and concerns, Ensured accurate and timely responses to customer issues
Reservations Supervisor
Managed reservations and room bookings, Supervised the reservations team and ensured optimal performance, Coordinated with other departments to ensure guest satisfaction
Sales / Customer Service Representative
Provided customer service and sales support for FedEx customers, Assisted customers with tracking, claims, and inquiries, Ensured high-quality customer service and issue resolution
Reservations Supervisor
Supervised the reservations department, handling bookings and inquiries, Coordinated with the sales team to promote hotel services, Ensured that reservation systems were updated with accurate information
Reservations Agent
Managed guest reservations and room assignments, Assisted with sales and promotional offers, Coordinated guest preferences and special requests to ensure satisfaction
Sales Representative
Provided sales support for Direct TV services, Assisted customers in choosing appropriate packages based on needs, Resolved customer issues and promoted new services
Customer Service Representative
Provided customer support for Xoom.com, Assisted users with sending money and resolving transaction issues, Delivered high-quality service, ensuring customer satisfaction