Experienced professional skilled in facility management, project coordination, and customer service. Proven track record in managing maintenance projects, vendor negotiations, and enhancing operational efficiency in fast-paced environments.
Managed maintenance projects, vendor negotiations, and compliance in a facilities environment.
Led reimaging initiatives and coordinated multiple stakeholders to ensure project success.
Provided exceptional service at the hotel front desk, handling guest inquiries and resolving issues promptly.
Served as primary contact point, managing communications via phone, email, and management software.
ARC Burger LLC
Orchestrated maintenance and repair projects and day-to-day needs by dispatching work orders and coordinating with specialized service providers (plumbers, electricians, GCs, and HVAC/refrigeration technicians), Led and successfully managed the reimaging project for multiple fast food restaurant...
Inmobiliaria Plaza Baja Dorada S.A de C.V - Paraíso Las Palmas Hotel
Led and managed the front desk team, Delivered exceptional guest service by addressing inquiries and resolving issues, Streamlined front desk operations to improve efficiency, Trained new employees on hotel systems and customer service techniques, Effectively handled emergency situations, Managed...
Bachelor's Degree
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Proficient in MS Office, Service Channel, and Eagle CMMS for documentation and operational tasks.