Daniela - Customer Service Agent with 2+ years in Call Center Operations

Bogotá, Bogota D.C., Colombiaen

Handled diverse inbound and outbound calls, providing product information and resolving customer issues.

Supported technical troubleshooting for basic client inquiries, enhancing customer experience.

Contact via CazVid

Published on CazVid

Summary

Experienced call center agent proficient in handling customer inquiries, technical support, and data management.

Key Achievements

Managed data and records to ensure accurate tracking and follow-up on customer requests and complaints.

Skills

Atención telefónicaAvanzado

Provided customer support via inbound calls, addressing inquiries and resolving issues.

TelemarketingIntermedio

Conducted outbound calls for promotions, solicitations, and customer follow-up.

Resolución de problemasAvanzado

Assisted clients with technical issues and inquiry resolution to maintain customer satisfaction.

Gestión de datos y registrosIntermedio

Recorded and followed up on customer requests, complaints, and feedback ensuring data accuracy.

Languages

Inglés(Alto)

Experience

AGENTE CALL CENTER

Customer Helpline Colombia

Junio de 2019 - Febrero de 2025

Atención de llamadas entrantes (inbound), Responder consultas de los clientes, Brindar información sobre productos o servicios, Ayudar con trámites, pedidos o seguimiento de solicitudes, Realización de llamadas salientes (outbound), Confirmación de pedidos o citas, Encuestas de satisfacción,...