Daniela - Member Care Specialist at Affect Therapeutics

Expert in building and maintaining strong client relationships to ensure satisfaction and retention.

Proficient in managing complex case workflows and coordinating with external partners for efficient resolution.

Skilled in managing back-office tasks, including legal and administrative processes, to support organizational functions.

Capable of identifying issues and implementing effective solutions to improve service delivery.

Provided comprehensive member support focused on rehabilitation for individuals with Substance Use Disorder (SUD).. Managed back-office operations, including preparation and processing of legal and clinical documentation using Healthie (CRM).. Handled daily member inquiries related to rewards programs and payment methods through Kustomer CRM.. Delivered phone-based support and member assistance via Aircall CRM system.. Maintained accurate records while ensuring confidentiality and compliance with healthcare standards.

Successfully coordinated treatment processes with law firms, leading to efficient case resolution and improved client satisfaction.. Maintained consistent and proactive communication with clients, addressing updates, inquiries, and concerns.. Collaborated with the Medical Coordinator and Intake team to streamline case management processes and maintain precise records.

Drove client satisfaction by overseeing and managing accounts, resolving issues efficiently, and delivering tailored solutions.. Played a pivotal role in closing multiple high-value deals through expert relationship management and negotiations.. Leveraged CRM tools to meticulously track account activities, ensuring optimal client engagement and retention.