This is my profileContact via CazVidDaniela
Bilingual agent
Contact
Competencies
Oversees project planning, execution, and delivery, coordinating cross-functional teams.
Applies Scrum and Kanban practices to improve team efficiency and adaptability.
Has participated in all phases of software development, from requirements gathering to testing.
Maintains clear communication channels between teams, clients, and management.
Identifies potential project risks and develops mitigation strategies.
Education
Summary
Dedicated project management professional with a strong background in leading technology projects and coordinating cross-functional teams.
Key Achievements
- Led multiple large-scale software development projects, ensuring timely delivery and stakeholder satisfaction.
- Streamlined project workflows, reducing delivery times by 15% across key initiatives.
- Managed cross-functional teams of up to 20 members, fostering collaboration and achieving project goals
Experience
Bilingual agent
In charge of customer service, providing help to customers that need that has issues with their services or any concern related with services.
Bilingual agent, customer service
Customer service in charge of a group of people, in charge of training new agents for the account I was working for, as well in charge of making sure a group of people follow guidelines and as well making sure we follow metrics of the company., A train team lead for customer service agents.
Bilingual agent
Customer service representative in charge of collecting money for veterans.