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Danielle
Client Service Associate; VRP Team (Temp)
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Summary
Client Service Associate; VRP Team (Temp) open to new opportunities
Experience
Client Service Associate; VRP Team (Temp)
Identifies affected products and prepares outreach to clients (designers, homeowners, contractors, plumbers) for remediation.. Obtains necessary documentation such as photos and proposals and schedules plumbers/contractors to perform the repair work.. Enters orders in JDE for Residential, Commercial and International clients and tracks them in Smartsheet/Excel.. Submits invoices, check requests and other documentation for reimbursement.. Assists in training staff for VRP.. Submits tickets in Service Cloud for remediation of other Waterworks product issues.. Works closely with Technical Support, Client Services, Accounting, Showrooms and other Team Members throughout Waterworks.. Processes critical Daily Action Report paperwork to track orders that haven’t shipped.. Communicates with clients on order status.. Works closely with Inventory Management to fulfill orders.
Web Chat Specialist
Provides customer service via online chat software.. Places orders for customers, tracks orders and shipments, and assists with product recommendations.. Contacts customers regarding abandoned carts containing merchandise.
Caregiver - Toddler
Handled all aspects of childcare: toileting, meals, education, activities, etc.
Finance Manager/Admissions Manager
Reports to the CFO and Revenue Manager (budgets, account analysis).. Maintains excel spreadsheets, customer service.. Supervises a staff of 5 (all aspects of business office daily workload).. Managed admissions office and staff of 3, when necessary.. Reviewed PRI’s and worked closely with hospitals and families.
Finance Manager/Medicaid Coordinator
Reports to the CFO and Revenue Manager (budgets, account analysis).. Maintains excel spreadsheets, customer service.. Supervises a staff of 8 (all aspects of business office daily workload).. Completed NYC and WCDSS Medicaid applications; worked with families to obtain documentation.