Experienced in developing training programs, technical support, and process improvement within the trucking industry, focusing on telematics and fleet management solutions.
Provided technical assistance and troubleshooting for fleet management systems and telematics solutions.
Designed and facilitated onboarding programs and coaching sessions to enhance team performance.
Developed detailed procedural guides and knowledge base materials to streamline technical resolutions.
Handled client inquiries with empathy and ensured clear communication in support scenarios.
Lean Solutions Group
Designed and facilitated onboarding and continuous development programs for new hires and TSRs in the trucking industry, focusing on telematics and ELD solutions., Collaborated with operations and quality departments to identify performance gaps and implemented focused learning sessions that...
Lean Solutions Group
Provided advanced technical support for fleet management systems, GPS tracking, and ELD compliance solutions for clients in the trucking industry., Diagnosed and resolved hardware, software, and connectivity issues while ensuring clear communication with drivers, dispatchers, and fleet managers.,...
Teleperformance
Managed customer inquiries related to orders, returns, and account issues with empathy and precision., Supported new agents through shadowing sessions, quality feedback, and personalized coaching.
Technological Degree
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Worked effectively with operations, engineering, and quality teams to improve support workflows.
