Dannies - Bilingual Trainer at Concentrix with 3+ years in Customer Support and Training

Develops engaging training materials and delivers sessions tailored to diverse learning styles.

Provides efficient support for hardware, software, and network issues, ensuring minimal downtime.

Possesses Cisco and networking skills, with hands-on experience in routing, switching, and TCP/IP.

Handles client inquiries with professionalism, maintaining high service standards.

Designed and delivered bilingual training programs for new hires and experienced agents., Aligned training content with client procedures and tailored materials to diverse learning styles., Facilitated onboarding, supervised nesting, and provided coaching based on performance metrics., Monitored progress through assessments, data reporting, and performance reviews., Supported real-time training requests and collaborated with leadership on continuous improvement.

Provided help desk support to hardware, software, and application support to end users, resolving technical issues efficiently., Supported billing inquiries, account management, device repair, maintaining high customer satisfaction through problem solving and customer relationship skills., Collaborated with cross-functional teams to address complex cases and escalations., Maintained accurate documentation and improved process consistency through knowledge sharing.