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Asesor de servicio al cliente
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Competencies
Applied statistical methods and tools to analyze healthcare data and generate insights.
Created dashboards and visual reports for different departmental needs using tools like Tableau.
Designed and executed complex SQL queries to retrieve and manipulate large datasets.
Performed data validation and cleaning procedures to ensure accuracy for analysis.
Worked with multidisciplinary teams to develop analytical solutions aligning with organizational goals.
Education
Summary
Experienced data analyst specializing in healthcare data and visualization.
Key Achievements
- Developed comprehensive data dashboards resulting in improved decision-making workflows
- Led data collection and cleaning projects for large datasets, enhancing data quality
- Collaborated with cross-functional teams to implement data-driven solutions and streamline reporting processes
Experience
Asesor de servicio al cliente
Asesor de servicio al cliente, (Call Center) 13 días de capacitación inicial para empezar con la seguridad social que trataba la empresa, Trabaje por 15 días por la temporada de cesantías, Generar planillas de seguridad social a los usuarios, PILA (planilla integral de aportes), Cesantías, Afiliaciones a las administradoras, Añadir novedades, Aprender los tipos de cotizantes y subcotizantes, Atender al usuario y cumplir con todo lo que se requiere, Seguir el protocolo de llamada, Tipificar las llamadas