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Software Engineer with 5 years of full-stack development experience
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Competencies
Utilized extensively for front-end development and client-side scripting in web applications.
Built responsive user interfaces and managed component states for web projects.
Designed and integrated APIs to enable communication between front-end and back-end systems.
Managed code repositories, facilitated collaborative development, and maintained code integrity.
Participated in sprint planning, daily stand-ups, and iterative development cycles to deliver projects.
Education
Summary
Experienced full-stack developer specializing in building scalable web applications and APIs.
Key Achievements
- Led development of scalable web applications, improving deployment efficiency
- Collaborated across teams to integrate APIs, enhancing system interoperability
- Mentored new team members, fostering skill development within the engineering team
Experience
GO AI Associate
Supported Amazon's GO AI initiative by reviewing and annotating data to train AI models for operational efficiency, Contributed to enhancing customer experience through intelligent automation and process improvement, Ensured compliance with Quality and performance metrics while collaborating with Cross-functional teams
Client support tier 1
Handled high-volume inbound and outbound calls related to Medicare and health insurance plans, Acted as the main point of contact between members and internal departments, Provided accurate information on coverage, claims and eligibility using Salesforce and healthcare systems (HIPPA)
Tech support Agent
Delivered tier support 1 technical support to customers via phone, guiding them through troubleshooting steps, Assisted with account management, payment, and services escalation, Maintained professional communication to ensure customer satisfaction and first-call resolution
Collection's Agent
Managed overdue accounts by initiating outbound calls and negotiating payments plans, Resolving billing disputes and maintained up-to-date documentation of customer interactions, Provided consistent, empathic support while meeting collection targets