Dedicated to delivering excellent customer service, optimizing sales, and leveraging technical tools to improve business outcomes. Experienced in client engagement, account management, and administrative support.
Expertise in resolving client inquiries, handling objections, and ensuring high satisfaction levels.
Skilled in managing inbound inquiries, negotiating terms, and closing deals effectively.
Proficient in office management, document preparation, and utilizing tools like Google Workspace.
Knowledgeable in Python programming, web fundamentals, and CRM systems like Salesforce.
Broadway Support Services
Managed client accounts, ensuring high satisfaction and retention rates.. Analyzed client data to optimize account performance and identify opportunities.. Coordinated with internal teams to improve administrative and customer service processes.. Provided administrative support and managed client communications.. Scheduled meetings, coordinated calendars, and maintained accurate records.. Assisted HR and operations teams with documentation and workflow organization.
Continuum
Resolved client inquiries and billing issues efficiently.. Ensured compliance with internal procedures while delivering excellent service.. Increased client satisfaction and retention through effective communication.
Scotiabank
ERC Global
Manage high-volume inbound inquiries via phone, email, and chat to convert prospects into customers.. Handle objections and negotiate terms effectively to close sales and meet or exceed monthly revenue targets.. Qualify inbound leads by identifying customer needs, budget, and purchasing authority to ensure a high-quality sales pipeline.
Bachelor’s Degree
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