Dedicated data analyst with a proven track record in market research, data visualization, and team coordination.
Utilized statistical tools and techniques to interpret and analyze complex data sets.
Conducted qualitative and quantitative research to inform business strategies.
Created dashboards and visual reports to communicate insights effectively.
Coordinated project teams, assigning tasks and mentoring junior analysts.
Broadway Support Services
Managed client accounts, ensuring high satisfaction and retention rates., Analyzed client data to optimize account performance and identify opportunities., Coordinated with internal teams to improve administrative and customer service processes.
Continuum
Provided administrative support and managed client communications., Scheduled meetings, coordinated calendars, and maintained accurate records., Assisted HR and operations teams with documentation and workflow organization.
Scotiabank
Resolved client inquiries and billing issues efficiently., Ensured compliance with internal procedures while delivering excellent service., Increased client satisfaction and retention through effective communication.
Bachelor’s Degree
Customer Service Diploma
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