Dedicated customer service professional with extensive experience at Starbucks, known for excellent communication, teamwork, and problem-solving skills. Committed to delivering quality service and maintaining high standards.
Skilled in delivering exceptional service that fosters customer loyalty and satisfaction.
Proficient in clear, professional communication across multiple platforms.
Able to efficiently address customer concerns and resolve issues promptly.
Collaborates effectively within team environments to meet service goals.
Starbucks Coffee Company
Provided friendly customer service and upheld company policies for quality service and customer-oriented support., Accurately operated point-of-sale (POS) systems and handled 200 transactions on average daily., Frequently managed online orders from common food delivery apps such as Doordash, Uber Eats, GrubHub and ensured order delivery compliance policy., Systematically operated the Siren’s eye protocol which ensured the quality of products through sequencing and standardization guidelines., Memorized over 50 drink recipes to craft customized beverages for 100+ customers a shift., Worked efficiently in a fast-paced and high volume environment which required high tolerance to complaints and solutions management., Uphold and endorsed our L.A.T.T.E model for customer satisfaction.
General Education Development (GED) Certification
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Flexible in adjusting to new procedures and dynamic customer service scenarios.
