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Director of Operations at The Coachman Hotel
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Competencies
Proven ability to lead teams, manage projects, and foster collaborative work environments.
Extensive experience overseeing organizational functions, including budgeting, SOP development, and performance optimization.
Skilled in managing client relations, resolving issues, and maintaining high satisfaction levels.
Strong ability to coordinate tasks, manage documents, and streamline workflows efficiently.
Excellent at coordinating with teams, clients, and stakeholders to ensure clarity and effective information exchange.
Education
Summary
Dynamic professional with over a decade of experience in hospitality, operations, and team leadership. Skilled in managing complex organizational functions, enhancing customer satisfaction, and driving operational excellence.
Key Achievements
- Led cross-functional teams to develop and implement SOPs, enhancing operational efficiency.
- Managed budgeting, staffing, and performance metrics to optimize hotel operations from 2017 to 2024.
- Streamlined communication and coordination at Sierra at Tahoe Ski Resort, improving client follow-up and service quality.
- Handled customer relations and sales, including passes and lessons, contributing to increased revenue streams.
Experience
Director of Operations
Oversaw all aspects of operations for organization, including budgeting, staffing, and performance management. Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations. Managed vendor relationships and negotiated contracts to optimize pricing and service levels. Developed and implemented inventory management system that reduced stockouts by 40%. Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs. Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities. Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies. Managed the recruitment, onboarding, training, and development of staff members at multiple locations. Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement
Private lessons Coordinator
Organizing files/ Important Documents. Coordinating lessons, Communicating with the other supervisors and coordinators daily. Returning emails, Following up with Returning clients, Cancellations, Rescheduling lessons. Scheduling Instructors bi-weekly. Instructing when busy
Season pass office
Answering phones, returning messages. Selling passes, tickets, gift cards, lessons. Cash handling, and dealing with difficult customers at times