Demonstrated experience with Freshdesk.
Demonstrated experience with Dialpad.
Demonstrated experience with Live Chat.
Demonstrated experience with Email Handling.
IBEX Nicaragua
Managed customer inquiries and service requests via phone and CRM systems, ensuring resolution within SLA requirements., Created and updated service tickets in CRM, accurately documenting customer interactions., Handled high call volumes while maintaining professionalism, empathy, and solution-oriented communication., Processed customer orders, quotes, and product inquiries with accuracy and efficiency., Maintained product inventory and supported order tracking until completion., Assisted in resolving technical and product-related issues, improving overall customer satisfaction.
Bachelor's in Public Accounting and Finance
Primary and High School Diploma
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Demonstrated experience with Quotes.
