Dedicated professional with over 4 years in customer service, compliance analysis, and fraud detection in finance-related environments. Skilled in maintaining high quality standards, supporting high-volume operations, and ensuring adherence to regulatory regulations.
Proficient in multi-channel support including chat, email, and call handling, ensuring high-quality service delivery.
Analyzed customer data and transactions to ensure adherence to international financial compliance standards.
Monitored and maintained high QA scores, supporting quality improvement initiatives.
Identified fraud patterns and escalated risk cases following strict compliance protocols.
TELUS International – Western Union Account
Achieved QA scores consistently above 90% and adherence above 90% in compliance-sensitive operations., Analyzed customer transactions and sensitive data to ensure compliance with international financial regulations., Identified fraud patterns and escalated risk cases following strict compliance...
ATENTO
Provided written customer support in high-volume environments while maintaining strong QA performance., Met response-time, productivity, and brand communication standards consistently.
INTOUCHCX- Home Advisor Account
Delivered high-volume customer support for U.S. -based client via calls and service coordination channels., Resolved complex issues, improving customer satisfaction and retention while meeting SLA targets.
Bachelor’s degree
Bachelor’s
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Provided immediate assistance across multiple lines of business to ensure smooth operations.
