A motivated individual with hands-on experience in customer service, committed to learning and providing excellent client support.
Experience assisting customers, addressing inquiries, and ensuring satisfaction.
Developed effective verbal and written communication skills through direct customer interactions.
Eager to learn new skills and improve performance in customer service tasks.
Shown dedication and engagement in previous customer service roles.
ALORICA
Handled incoming customer calls, providing support with products, services, billing, and troubleshooting., Delivered fast and effective solutions while maintaining a professional and courteous attitude., Accurately documented customer interactions and followed company protocols and procedures., Demonstrated strong communication skills, empathy, and effective objection handling., Consistently met key performance indicators (KPIs), including response times, first-call resolution, and customer satisfaction scores., Collaborated with supervisors and team members to improve workflows and share best practices.
INTOUCHCX
Provided customer support via phone, assisting with inquiries, product information, and service-related issues., Focused on upselling and cross-selling products and services based on customer needs and preferences., Met and exceeded sales targets by applying persuasive communication techniques and product knowledge., Maintained a high level of professionalism and respect in every customer interaction to build trust and loyalty., Managed customer data and transactions accurately while following company policies and compliance standards., Worked collaboratively with the team to share strategies, improve performance, and achieve sales goals.
UnifyCX
Provided multichannel customer support through phone calls, live chats, and emails, ensuring timely and accurate assistance., Assisted customers with order-related inquiries, including tracking, modifications, cancellations, and general product questions., Offered technical support and guidance for navigating and using the company’s website effectively., Delivered clear, respectful, and solution-oriented communication to ensure customer satisfaction and loyalty., Maintained accurate records of customer interactions and followed internal procedures and quality standards., Adapted to various systems and tools while managing multiple conversations efficiently across different platforms.
Bachelor of Science and Humanities
English course
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ALORICA
Handled inbound calls from patients and providers, assisting with scheduling deliveries of medical products efficiently., Provided information regarding health insurance plans, answering questions and clarifying coverage details., Maintained a professional and empathetic approach in every interaction to ensure a positive customer experience., Recorded and updated patient and shipment data accurately, following company policies and data security standards., Collaborated with team members to share best practices, improve service quality, and achieve team performance goals.
SLEEPAWAYS
Provided virtual front-desk support for multiple rental properties, managing guest check-ins and check-outs efficiently and ensuring a smooth experience., Handled guest inquiries through chat, phone, and email, delivering timely and professional assistance to resolve issues and maintain satisfaction., Coordinated with property owners to address maintenance incidents, service requests, and other operational matters promptly., Prepared and sent invoices, quotes, and other administrative documents accurately, ensuring compliance with company standards., Monitored booking schedules, updated reservation systems, and supported daily operational workflows to enhance property management efficiency., Maintained clear communication across teams to ensure seamless coordination between guests, service providers, and property owners., Demonstrated excellent multitasking and organizational skills in a fast-paced remote environment, contributing to positive guest experiences and business growth.
