Darlin - Customer Service with proven call management skills in telecommunications

San Salvador, San Salvador Department, El Salvadoren

Managed daily customer calls, consistently tripling the established target quota

Handled billing issues and proposed solutions, enhancing customer satisfaction

Published on CazVid

Summary

Experienced in managing customer interactions, resolving billing issues, and increasing call handling efficiency in the telecommunications sector.

Key Achievements

Provided quick, accurate responses to customer inquiries, improving service quality

Skills

Effective CommunicationAdvanced

Articulates information clearly and handles complex customer inquiries efficiently

Problem-SolvingIntermediate

Identifies issues and implements solutions promptly in customer interactions

Customer Relationship ManagementIntermediate

Uses systems to manage and document customer interactions effectively

Languages

English(Scholarship)

Experience

Customer Service

Telus International

Management of daily telephone calls, managing to triple, almost daily, the target quota established for customer service., Discuss billing issues with the client and offer possible solutions., Provide information about additional products and services., Quick and accurate response to customer telephone inquiries in a timely manner.