Dedicated professional with experience in outbound sales, client relationships, and administrative support. Skilled in bilingual communication, record management, and technical tools, committed to delivering excellent service and operational efficiency.
Experienced in written and verbal communication, explaining services clearly and effectively in bilingual contexts.
Skilled in handling inquiries and maintaining client records, ensuring customer satisfaction and efficient service.
Managed accurate call records and documentation to support effective follow-up and reporting processes.
Proficient with Microsoft Outlook and Microsoft Teams to manage correspondence and coordinate tasks.
Emerald Supplier
Made outbound calls to U.S. clients to offer personal loans and extended vehicle warranties., Spoke with customers in English and Spanish, explained services clearly, and helped connect interested clients to the right department., Maintained accurate call records and met daily goals in a fast-paced...
English as a foreign language
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Addressed client inquiries and issues, maintaining service quality in a dynamic environment.