Darlyn - Customer Service and Administrative Specialist with bilingual expertise

Torices, Bolívar, ColombiaRemoteen

Made outbound calls to U.S. clients, offering personal loans and vehicle warranties, demonstrating proactive client engagement.

Bilingual communication in English and Spanish, effectively explaining services and connecting clients to appropriate departments.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Dedicated professional with experience in outbound sales, client relationships, and administrative support. Skilled in bilingual communication, record management, and technical tools, committed to delivering excellent service and operational efficiency.

Key Achievements

Maintained accurate call records and achieved daily goals in a fast-paced environment, showcasing efficiency and organization.

Skills

CommunicationAdvanced

Experienced in written and verbal communication, explaining services clearly and effectively in bilingual contexts.

Client CommunicationAdvanced

Skilled in handling inquiries and maintaining client records, ensuring customer satisfaction and efficient service.

Record KeepingIntermediate

Managed accurate call records and documentation to support effective follow-up and reporting processes.

Technical SkillsIntermediate

Proficient with Microsoft Outlook and Microsoft Teams to manage correspondence and coordinate tasks.

Problem-solving

Experience

Bilingual Customer Service and Administrative Assistant

Emerald Supplier

05/2024 - 05/2025

Made outbound calls to U.S. clients to offer personal loans and extended vehicle warranties., Spoke with customers in English and Spanish, explained services clearly, and helped connect interested clients to the right department., Maintained accurate call records and met daily goals in a fast-paced...