This is my profileContact via CazVidDarvin
Customer Service & Administrative Professional with 5+ Years of Experience
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Competencies
Provided solutions and support to customers for service modifications and billing inquiries.
Performed data entry, report generation, and expense management tasks to support operational efficiency.
Handled cash register movements, payments, and monitored financial transactions daily.
Audited guest stays, prepared reports, and validated payments in a hospitality setting.
Effectively communicated with clients and team members to resolve issues and coordinate tasks.
Education
Languages
Summary
Experienced in customer interactions, administrative support, and financial transactions within service industries, with a strong ability to manage multiple tasks efficiently.
Key Achievements
- Handled customer payments and delinquency calls at Exeter Finance and Oportun Credit Cards, improving collection efficiency.
- Audited guest registrations and managed daily sales reports at Solar Hoteles & Resorts, ensuring data accuracy and compliance.
- Generated cash movements and managed expense reports, contributing to cost control at Panaderia, Restaurante Bread Fruit.
Experience
BILINGUAL COLECTOR
Taking payments by phone, Calling delinquent customers, Offering payment options or financing available according to the time of default.
NIGHT AUDITOR
Work as a team with the reception staff until 02:00 a.m., Audit the registration of incoming and outgoing guests daily at the assigned hotel, Send migration reports, Make the sales report of the day in restaurants, nightclub, gym, tour agency, mini bar in the rooms, Validate daily that the guests who end their stay have paid all their consumptions.
ADMINISTRATIVE ASSISTANT
Generating daily cash register movements, Elaboration of expenses, Cost control, Production and daily deliveries to companies with commercial agreements.
BACK OFFICE ANALYST
Providing solutions to the various customer requirements for home services and cell phone services, Reception of requests such as modifications to their contracted services, Explanation of billed items, Replacement or renewal of equipment, Plan changes, Reception and registration of PQR's from customers.