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Retail Operations & Community Management with 5+ years in Consumer Electronics
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Competencies
Designed and implemented trade marketing strategies, managing display plans and promotional activities for retail environments.
Planned and executed online engagement campaigns, contests, and learning programs for Samsung's social media team.
Supervised inventory and shipping logistics, utilizing ERP systems to ensure accurate forecasting and timely deliveries.
Led teams at Scandinavian Tobacco Group, enforcing safety protocols and operational efficiency.
Handled customer requests and organized dispatching to ensure efficient delivery and client satisfaction.
Education
Languages
Summary
Experienced in retail operations, social media community management, and logistics support, with a focus on execution, coordination, and strategic planning.
Key Achievements
- Led social media community management for Samsung's CONECTA, developing monthly marketing plans and executing online contests, enhancing brand visibility.
- Managed trade marketing projects at Samsung, including POS marketing execution, sell-out trend analysis, and budget management using NERP-SAP system.
- Supervised export logistics and inventory at Scandinavian Tobacco Group, ensuring safety, efficiency, and compliance while coordinating between departments for shipment and warehousing.
Experience
Retail Operations Associate
Design strategies and implement tactics to achieve sell-out target, superior brand image, and POS marketing execution., Sell-out trend analysis by country/channel/division., Payroll/Temporal Promoters/One Samsung SPSS Management GT-HN-SV (Plan Proposal, PO management, execution control and evidence upload for payment process)., FSM & FFM incentives programs planning and execution support., Display plan management and execution on System (NERP-SAP) of trade marketing projects GT-HN-SV for budget request, quotation, and purchase order creation, under company policies., Control and follow up of projects evidence presentation for payment process meeting company policies when presented to BMO area., FOC and Customs process support., Control and management of contracts in the system ECMS together with the Legal and Compliance area., Shop visit and attention to opportunities for improvement towards the brand., Community Manager for online Samsung social media CONECTA for FFM Promoters Team, planning and executing learning, motivational and strategic material with Samsung's Training Team, developing a marketing monthly plan for visual, videos, and post., Planning and execution of online Contest for FFM Promoters Team, with Samsung brand Focus, motivating fair competition between team members and improving brand presence at POS.
Expedition Leader
Supervision of the workplace and team members to ensure efficiency and safety., Accurate inventory management, with coordination between the export and finance departments to organize the boarding area and warehouse., Distribution of routine tasks among the staff., Implementation of all necessary regulations and security measures., Generation of management reports to track progress and identify areas for improvement., Planning of shipping logistics with the company's national and international teams.
Logistics Support
Ensure implementation of all required regulations and security measures., Exercise control over the forecasting of products to be received and shipped., Utilize technological tools such as Oracle, Oce, etc., to manage area documentation., Create and maintain a tracking system for purchase orders from customers.
Customer Service Representative - Remote
Applied processes to anticipate the needs of the customer in order to exceed expectations and solve their needs., Responded to customer requests, offering excellent logistics support indoor to door delivery using tools like calling and email communication., Coordinated dispatching of drivers to accomplish daily delivery requirements.