Experienced customer service and sales professional with a decade in call centers, skilled in communication, persuasion, and client retention.
Provided high-quality support and engagement to customers in call center settings
Utilized sales techniques and persuasive communication to influence customer decisions
Demonstrated strong verbal communication skills in English, effective in diverse call scenarios
Proficient in managing inbound and outbound calls, including cold and warm calls
Developed ability to connect with clients and colleagues, enhancing team and customer interactions
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