Dedicated professional with over 5 years in customer service, team leadership, and warranty consulting. Skilled in process optimization, client relations, and team development.
Provided comprehensive customer support, resolved escalated issues, and maintained high customer satisfaction standards.
Led and mentored customer service teams, organized activities to improve culture and performance.
Effectively communicated policies, procedures, and product information through multiple channels.
Monitored metrics and implemented strategies to improve call center efficiency and staff performance.
Cybercity
Organized team-building activities to promote positive work culture among employees., Resolved escalated customer complaints and answered questions regarding policies and procedures., Ensured all company policies were followed by Customer Service Representatives., Monitored call center metrics to...
National Warranty Services
Monitored industry best practices related to warranties, making recommendations for updates as needed., Documented all call information according to standard operating policies and procedures., Conferred with customers by telephone or in-person to provide information about products or services.,...
General Studies