Dedicated BPO specialist with over 10 years of experience in customer service, team leadership, and training, with additional skills in language validation and interpretation.
Provided support and assistance to clients, ensuring high-quality service delivery.
Led teams and developed training programs to enhance performance and skill development.
Created and conducted training sessions for customer service, tech support, sales, and retention.
Supported multilingual communication as a validator and interpreter, facilitating effective exchange.
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