David - Service representative with 10+ years in BPO and team leadership

Santo Domingo Este, Santo Domingo, Santo DomingoRemoteen

Progressed from agent to senior team lead and trainer within the BPO industry.

Designed and delivered training for customer service, tech support, sales, and retention.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated BPO specialist with over 10 years of experience in customer service, team leadership, and training, with additional skills in language validation and interpretation.

Video Resume

Key Achievements

Contributed as a language validator and interpreter, supporting diverse communication needs.

Skills

Customer ServiceAdvanced

Provided support and assistance to clients, ensuring high-quality service delivery.

Team LeadershipIntermediate

Led teams and developed training programs to enhance performance and skill development.

Training & DevelopmentAdvanced

Created and conducted training sessions for customer service, tech support, sales, and retention.

Language Validation & InterpretationIntermediate

Supported multilingual communication as a validator and interpreter, facilitating effective exchange.

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