Customer service professional with extensive experience in client interaction, quality assurance, and technical support across multiple industries.
Managed customer interactions via voice and email, ensuring effective communication.
Analyzed client needs, outlined standards, and developed quality control processes at Everise.
Provided hardware, software, and network troubleshooting to end users, minimizing downtime.
Used CRM tools to document customer interactions and follow up on inquiries at World Connection.
24/7 AI
Responsible for customer interaction handling through voice & email channels
Everise
Responsible for analyzing and understanding the different clients' expectations and needs, Outlining quality standards, Developing quality control processes.
Everise
Responsible for customer interaction handling through voice & email channels
World Connection
Responsible for customer interaction handling through voice., Utilized CRM software to document customer interactions and ensure timely follow-up on inquiries.
psychology
High school diploma
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Alorica
Responsible for customer interaction handling through voice., Provided technical support to end users by troubleshooting hardware, software, and network issues, ensuring minimal downtime and high customer satisfaction.
