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Customer Service Specialist with 5+ years in client support and technical troubleshooting
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Competencies
Proficient in managing CRM systems, addressing client needs, and resolving technical and billing issues efficiently.
High written and verbal communication abilities in multiple languages, facilitating effective customer interactions.
Capable of diagnosing and resolving product issues, providing guidance to ensure proper usage and customer satisfaction.
Experienced in collaborating within teams, contributing to shared goals, and supporting process improvements.
Focused on achieving targets related to customer service quality, SLA compliance, and sales performance.
Education
Languages
Summary
Dedicated customer service representative with over 5 years of experience across call, email, and chat channels. Skilled in technical support, billing, and sales with proven ability to adapt quickly and meet performance metrics. Committed to delivering excellent client experiences and supporting...
Key Achievements
- Managed customer requests via call, email, and chat, ensuring timely resolution of issues across multiple channels.
- Handled billing and sales inquiries, contributing to improved customer satisfaction metrics and SLA compliance.
- Demonstrated adaptability by quickly learning new products and processes, maintaining high performance under pressure.
Experience
Concierge
In charge of maintenance and cleaning of amenities in government offices.
Production Staff - Bakery
In charge of production in the bakery area.
Customer Service Representative
Answering customer requests over call., Solve billing issues, Resolve sales inquiries.
Customer Service Representative
Answering customer requests over email and chat., Solve technical issues with the products., Provide guidance on correct usage of the products., Meet quotas and SLAs., Quickly learn new products.