David - Operations Manager at BPO & Contact Center

Led teams of up to 140 employees across LATAM, driving operational excellence.

Implemented automation and AI solutions, reducing operational costs by 18%.

Published on CazVid

Summary

Versatile operations manager with extensive experience leading large teams in LATAM, leveraging automation and AI to improve efficiency and KPIs. Proficient in data analysis, CRM tools, and process automation.

Key Achievements

Achieved 100% KPI compliance and streamlined escalation processes.

Skills

Operational LeadershipExpert

Successfully managed large teams and optimized contact center operations across multiple regions.

Automation & AI IntegrationAdvanced

Implemented automation tools and AI to enhance efficiency, reduce costs, and improve service quality.

Data Analysis & ReportingAdvanced

Utilized Power BI, Tableau, and Excel for insightful reporting and data-driven decision making.

Customer Relationship ManagementIntermediate

Skilled in Salesforce and HubSpot to manage and optimize customer interactions and data.

Languages

Español

Experience

Gerente de Operaciones

BPO & Contact Center

Lideré equipos de hasta 140 personas en LATAM. Mejoré eficiencia mediante automatización e IA (reducción del 18%). Cumplimiento del 100% de KPIs y escalamiento operativo

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