This is my profileContact via CazVidDavid
Operations Manager at BPO & Contact Center
Contact
Competencies
Successfully managed large teams and optimized contact center operations across multiple regions.
Implemented automation tools and AI to enhance efficiency, reduce costs, and improve service quality.
Utilized Power BI, Tableau, and Excel for insightful reporting and data-driven decision making.
Skilled in Salesforce and HubSpot to manage and optimize customer interactions and data.
Languages
Summary
Versatile operations manager with extensive experience leading large teams in LATAM, leveraging automation and AI to improve efficiency and KPIs. Proficient in data analysis, CRM tools, and process automation.
Key Achievements
- Led teams of up to 140 employees across LATAM, driving operational excellence.
- Implemented automation and AI solutions, reducing operational costs by 18%.
- Achieved 100% KPI compliance and streamlined escalation processes.
Experience
Gerente de Operaciones
Lideré equipos de hasta 140 personas en LATAM. Mejoré eficiencia mediante automatización e IA (reducción del 18%). Cumplimiento del 100% de KPIs y escalamiento operativo