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David
Sales & Customer Service Supervisor with 9+ years in sales and team leadership
Video resume
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Competencies
Designs and implements effective sales strategies to meet targets and improve team performance.
Experienced in managing, motivating, and coaching sales teams to maximize productivity.
Provides excellent customer support, ensuring tailored solutions and high satisfaction levels.
Effective communicator with strong interpersonal skills to lead teams and engage clients.
Education
Summary
Dedicated sales professional with over 9 years of experience in developing sales strategies, leading teams, and enhancing customer satisfaction across Guatemala. Skilled in communication, coaching, and strategic planning.
Key Achievements
- Led development and implementation of sales and customer service strategies that improved team performance at VXI Guatemala
- Managed and motivated sales teams of up to 24 members, consistently achieving sales targets
- Ensured customer satisfaction by tailoring gas and electricity plans to individual needs at Hcl Guatemala
Experience
Sales specialist
Implement all company’s guidelines to ensure that our customers would obtain the perfect gas and electricity price plan that better suit their needs, Recommend implementation of new sales strategies to ensure that our close rate percentage will stay in target.
Sales & Customer Service Supervisor
Led the Development and implementation of the company’s guidelines to develop sales and customer service skills in all associates, Ensured they had the most effective tools to close their sales providing an outstanding customer service, Motivated and managed a sales team.
Senior Sales Supervisor
Managed a team of 6 staff members and 18 associates, Oversaw their performance and conducted accountability sessions, Coached and motivated sales teams.
Skills
Video Transcript
Edwin de leon
Hello everybody, my name is Edwin De Leon. I have been in the core center industry for over 19 years, having proven experience in managing sales and customer service teams. I have plenty of experience in proven teams overall in their performance. My skills will definitely be aligning to the role of this patch of role to enhance the operational efficiency through effective communication and coordination to contribute to customer satisfaction.