Logistics and customer service expert with regional management experience across Latin America, proficient in process optimization, CRM systems, and leading multinational teams to enhance operational performance.
Extensive experience coordinating cross-border logistics and optimizing supply chain operations.
Proficient in managing customer relationships, implementing CRM solutions, and delivering tailored support.
Skilled in leading diverse teams across multiple countries to achieve operational goals.
Experienced in designing and implementing processes to enhance efficiency and service quality.
Hapag-Lloyd QSC Colombia
Led inland operations across 11 countries from Guatemala to Peru. Managed a multinational team of 8 members. Implemented Salesforce and OPTIMUS systems for customer support. Designed customized logistics solutions for key clients
Hapag-Lloyd Mexico
Managed land transportation for the automotive sector for just in time chain production. Led a sub-department of 4 employees. Provided support to key accounts: BMW (San Luis Potosi), Nissan (Aguascalientes), KIA (Monterrey)
High School Diploma
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Capable of analyzing operational data to inform strategic decisions and improve performance.
