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David
Logistics & Customer Service Manager at Hapag-Lloyd
Video resume
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Competencies
Expertise in coordinating cross-border logistics and streamlining supply chain operations.
Proficient in implementing and managing Salesforce and OPTIMUS for enhanced customer service.
Experience leading diverse teams across multiple countries to achieve operational goals.
Skilled in supporting business clients with tailored logistics and operational solutions.
Education
Languages
Summary
Versatile logistics and customer service manager with extensive experience leading multinational teams and optimizing supply chain operations across Latin America. Skilled in implementing CRM systems and developing customized logistics solutions.
Key Achievements
- Led inland operations across 11 countries, optimizing logistics processes and enhancing cross-border efficiency.
- Implemented Salesforce and OPTIMUS systems, significantly improving customer support and incident management.
- Managed a multinational team of 8, fostering collaboration and achieving operational excellence.
- Designed customized logistics solutions for diverse clients, boosting service quality and client satisfaction.
- Supported key automotive accounts like BMW and Nissan, ensuring just-in-time delivery and supply chain continuity.
Experience
Logistics & Customer Service Manager
Led inland operations across 11 countries from Guatemala to Peru. Managed a multinational team of 8 members. Implemented Salesforce and OPTIMUS systems for customer support. Designed customized logistics solutions for key clients
Logistics & Customer Service Supervisor
Managed land transportation for the automotive sector for just in time chain production. Led a sub-department of 4 employees. Provided support to key accounts: BMW (San Luis Potosi), Nissan (Aguascalientes), KIA (Monterrey)
Skills
Video Transcript
Video Transcript 1
Well, the tools and software that I used the most commonly is the Salesforce CRM in order to get the emails and communications with the customers and also to separate from the vendors or subcontractors or trucking companies, and it was easier for me just to handle all the cases. Now, I also use the program and the stats program called ClickView in order to check which will be the best option for the company and make or create action plans for the customers in order to avoid future problems or future logistics deviations. So it helped me a lot just to take the decisions in the fastest and the affordable way for the company.
Video Transcript 2
First of all, when I had multiple customer inquiries, what I had to do or what I did first is trying to engage first with the customer with the larger amount of business that we have with them, because it means that that's the most important customer for us at the end of the time that it will leave us a lot of money. After that, it will be simpler just to get or easier to get solutions for another customer. So that's what I did, trying to prioritizing the customers in order of the money that they are leaving to the company.
Video Transcript 3
Hello, I am David Espinosa. I'm 46 years old, living in Mexico City. I have experience in logistics and close customer service. I've been working for a shipping line for 15 years called HapaCloid. I have a lot of experience dealing with customers in the automotive sector. You know that it could be a little bit stressing. So, yes, I have a lot of experience.
Logistics Manager
Hello, I am David Espinosa. I am 46 years old. I am Mexican, living in Mexico City, and I've been working for a shipping line for 15 years called HAPAG-Lloyd as a logistics manager and also with close contact with the customers. At the beginning, I was a dispatcher, a truck dispatcher. Then I...