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Logistics and Customer Service Manager with 8+ years in global supply chain
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Competencies
Oversaw land transportation and inland logistics operations across multiple countries.
Utilized CRM systems like Salesforce to support customer service processes.
Led teams of varying sizes in logistic operations and customer support environments.
Implemented process enhancements and customized logistics solutions for major clients.
Analyzed operational data to optimize logistics and support functions.
Education
Languages
Summary
Experienced logistics and customer service manager with expertise in international operations, team leadership, and customer support systems implementation.
Key Achievements
- Led inland operations across 11 countries for a multinational logistics company
- Managed a diverse team of up to 8 members with responsibilities for process implementation
- Designed and implemented customized logistics solutions for key clients such as BMW, Nissan, and KIA
Experience
Logistics & Customer Service Manager
Led inland operations across 11 countries from Guatemala to Peru, Managed a multinational team of 8 members, Implemented Salesforce and OPTIMUS systems for customer support, Designed customized logistics solutions for key clients
Logistics & Customer Service Supervisor
Managed land transportation for the automotive sector for just in time chain production, Led a sub-department of 4 employees, Provided support to key accounts: BMW (San Luis Potosi), Nissan (Aguascalientes), KIA (Monterrey)