David - Logistics and Customer Service Manager with 8+ years in global supply chain

Mexico City, Mexico City, MexicoRemoteen

Led inland operations across 11 countries for a multinational logistics company

Managed a diverse team of up to 8 members with responsibilities for process implementation

Published on CazVidOpen to remote

Summary

Experienced logistics and customer service manager with expertise in international operations, team leadership, and customer support systems implementation.

Key Achievements

Designed and implemented customized logistics solutions for key clients such as BMW, Nissan, and KIA

Skills

Logistics ManagementAvanzado

Oversaw land transportation and inland logistics operations across multiple countries.

Customer Relationship ManagementAvanzado

Utilized CRM systems like Salesforce to support customer service processes.

Team LeadershipIntermedio

Led teams of varying sizes in logistic operations and customer support environments.

Process ImprovementIntermedio

Implemented process enhancements and customized logistics solutions for major clients.

Data AnalysisIntermedio

Experience

Logistics &amp; Customer Service Manager

Hapag-Lloyd QSC Colombia

April 2021 - June 2024

Led inland operations across 11 countries from Guatemala to Peru, Managed a multinational team of 8 members, Implemented Salesforce and OPTIMUS systems for customer support, Designed customized logistics solutions for key clients

Logistics &amp; Customer Service Supervisor

Hapag-Lloyd Mexico

March 2011 - April 2021

Managed land transportation for the automotive sector for just in time chain production, Led a sub-department of 4 employees, Provided support to key accounts: BMW (San Luis Potosi), Nissan (Aguascalientes), KIA (Monterrey)