Experienced in bilingual customer support, hospitality, tourism, and hospitality environment operations. Skilled in client interaction, problem-solving, and team collaboration, with a strong focus on delivering excellent service across various sectors.
Delivered bilingual customer support via multiple channels, ensuring accurate information and high satisfaction rates.
Communicated effectively in English and Spanish with clients, colleagues, and guests across diverse roles.
Managed front desk tasks, reservations, and guest services, ensuring smooth operations and personalized service.
Resolved customer and guest issues proactively, maintaining high service standards.
TaskUs
Provided bilingual (English & Spanish) customer support for a financial services product within a BPO environment., Assisted customers through multiple channels while ensuring accurate information, compliance, and a high-quality service experience., Documented and reported customer...
Bela Nova S.A.S
Provided front desk support, greeting and assisting guests with check-in and check-out procedures., Managed reservations, phone, and email inquiries while ensuring excellent customer service., Coordinated guest transportation, meal distribution, and special requests., Delivered personalized service...
Málaga de Vacaciones
Supported international tourists with bookings, itineraries, and excursions., Assisted clients in English and Spanish, ensuring a smooth travel experience., Created promotional content and materials for marketing campaigns., Performed check-in procedures and provided logistical support for groups...
Hotel Rottnest
Partial Studies
Certification
Program
Diploma
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Collaborated with cross-functional teams in customer support and hospitality settings to meet organizational goals.
Assisted in food preparation and maintained kitchen hygiene., Supported chefs in meal preparation while ensuring compliance with dietary standards., Contributed to efficient kitchen operations in a high-paced hospitality environment.
3MT Autos
Provided high-quality detailing services for vehicles., Ensured customer satisfaction through attention to detail and teamwork.
Freelance
Maintained outdoor spaces, including planting, pruning, and landscaping., Ensured safe and pleasant environments for residential and commercial clients.
Hospitality & Clubs
Delivered cleaning and sanitation services in hotels and clubs., Maintained high standards of hygiene, organization, and guest satisfaction.
