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Customer Service & Operations Professional with 3+ Years in Hospitality and Client Services
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Competencies
Exceptional ability to address client needs, resolve issues, and ensure satisfaction across diverse industries.
Skilled in overseeing daily operations, optimizing performance, and ensuring timely service delivery.
Proficient in English, Spanish, and French, facilitating effective cross-cultural communication.
Capable of managing hotel management and point-of-sale systems to improve operational workflows.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in hospitality, client services, and operations. Skilled in system management, team collaboration, and delivering exceptional guest experiences in multilingual environments.
Key Achievements
- Acquired proficiency in Fidelio and MICROS systems, enhancing guest service efficiency at Hotel Plaza Gloria.
- Ensured operational excellence and guest satisfaction across multiple dining venues at Oceania Cruises.
- Led daily operations and monitored performance metrics as Operations & Client Services Director at Servicreto.
- Provided bilingual customer support, resolving complaints professionally and ensuring client retention at Allied Global.
Experience
Receptionist Trainee
Receptionist
Acquired proficiency in Fidelio and MICROS systems to efficiently manage guest information and service transactions., Delivered prompt and effective solutions to guest inquiries, ensuring our guests satisfaction by aiming to exceed their expectations., Gained familiarity with the billing system to accurately communicate invoice details and resolve payment-related concerns., Collaborated with front desk staff to complete end-of-cruise administrative tasks and side duties.
Utility Restaurant
Consistently adhered to company standards across multiple dining venues, ensuring operational excellence and guest satisfaction., Fostered a collaborative team environment by working closely with colleagues to support daily restaurant operations and resolve issues promptly., Proactively sought opportunities to elevate the customer experience by delivering high-quality service with efficiency and professionalism., Contributed to a positive dining atmosphere through attention to detail, adaptability, and a commitment to service excellence.
Operations & Client Services Director
Oversaw daily operations with a focus on the supply and distribution of hydraulic concrete, ensuring timely and efficient service delivery., Monitored operational performance metrics to identify inefficiencies and implement cost-saving measures., Played a key role in client engagement by scheduling and managing appointments with prospective and existing customers., Delivered customized service solutions and product recommendations tailored to each client’s specific needs, enhancing customer satisfaction and retention.
Bilingual Customer Service & Sales Representative
Provided exceptional customer support in both Spanish and English via inbound and outbound calls, ensuring clear communication across diverse client bases., Handled customer complaints with professionalism and efficiency, delivering timely follow-ups and resolution., Offered technical assistance over the phone, guiding customers through troubleshooting steps and product usage., Consistently exceeded sales targets for mobile phones and data plans by identifying customer needs and recommending tailored solutions.