Dedicated professional with over 3 years of experience in hospitality, client services, and operations. Skilled in system management, team collaboration, and delivering exceptional guest experiences in multilingual environments.
Exceptional ability to address client needs, resolve issues, and ensure satisfaction across diverse industries.
Skilled in overseeing daily operations, optimizing performance, and ensuring timely service delivery.
Proficient in English, Spanish, and French, facilitating effective cross-cultural communication.
Capable of managing hotel management and point-of-sale systems to improve operational workflows.
Oceania Cruises
Hotel Plaza Gloria
Acquired proficiency in Fidelio and MICROS systems to efficiently manage guest information and service transactions., Delivered prompt and effective solutions to guest inquiries, ensuring our guests satisfaction by aiming to exceed their expectations., Gained familiarity with the billing system to accurately communicate invoice details and resolve payment-related concerns., Collaborated with front desk staff to complete end-of-cruise administrative tasks and side duties.
Oceania Cruises
Consistently adhered to company standards across multiple dining venues, ensuring operational excellence and guest satisfaction., Fostered a collaborative team environment by working closely with colleagues to support daily restaurant operations and resolve issues promptly., Proactively sought opportunities to elevate the customer experience by delivering high-quality service with efficiency and professionalism., Contributed to a positive dining atmosphere through attention to detail, adaptability, and a commitment to service excellence.
Bachelor’s degree
Civil Engineering
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