David - Hospitality & Retail Professional with diverse management experience

Ability to guide and motivate teams to achieve operational goals and maintain high service standards.

Skilled in addressing customer needs, resolving complaints, and ensuring high satisfaction levels.

Experience in overseeing daily business operations, optimizing processes, and managing resources effectively.

Proficient in clear, professional communication with staff and customers across various settings.

Managed daily operations of both restaurant and hotel, ensuring smooth coordination between departments., Supervised and trained staff across front desk, housekeeping, kitchen, and service areas., Oversaw guest check-in/check-out processes, reservations, and special requests to ensure customer satisfaction., Used POS and hotel management systems (e.g., Opera, MICROS) to streamline operations and track performance., Handled budgeting, cost control, and financial reporting to maximize profitability.

Handled billing, payment methods, and daily cash reconciliation., Managed customer complaints, achieving high satisfaction levels., Oversaw procurement and inventory, optimizing operational costs., Operated POS system.

Handled billing and payments using POS systems., Greeted guests and presented menus in a friendly, professional manner., Supported efficient kitchen workflow during peak hours., Ensured guest satisfaction by providing attentive and personalized service.