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Hospitality & Retail Professional with diverse management experience
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Competencies
Ability to guide and motivate teams to achieve operational goals and maintain high service standards.
Skilled in addressing customer needs, resolving complaints, and ensuring high satisfaction levels.
Experience in overseeing daily business operations, optimizing processes, and managing resources effectively.
Proficient in clear, professional communication with staff and customers across various settings.
Capable of adjusting to changing environments and multitasking across different roles within hospitality and retail.
Education
Languages
Summary
Dedicated professional with experience managing restaurant, hotel, bakery, and retail operations. Skilled in team leadership, customer satisfaction, and cost optimization. Committed to delivering excellent service and operational excellence.
Key Achievements
- Successfully managed daily operations of a combined restaurant and hotel, ensuring seamless service delivery.
- Optimized procurement and inventory processes at El Edén, reducing operational costs and increasing efficiency.
- Maintained high customer satisfaction levels through effective complaint resolution and personalized service.
- Led staff training and supervision across multiple departments, enhancing team performance and coordination.
Experience
Restaurant & Hotel Manager
Managed daily operations of both restaurant and hotel, ensuring smooth coordination between departments., Supervised and trained staff across front desk, housekeeping, kitchen, and service areas., Oversaw guest check-in/check-out processes, reservations, and special requests to ensure customer satisfaction., Used POS and hotel management systems (e.g., Opera, MICROS) to streamline operations and track performance., Handled budgeting, cost control, and financial reporting to maximize profitability.
Bakery Manager
Handled billing, payment methods, and daily cash reconciliation., Managed customer complaints, achieving high satisfaction levels., Oversaw procurement and inventory, optimizing operational costs., Operated POS system.
Waiter / Server / Kitchen Assistant
Handled billing and payments using POS systems., Greeted guests and presented menus in a friendly, professional manner., Supported efficient kitchen workflow during peak hours., Ensured guest satisfaction by providing attentive and personalized service.
Supermarket Assistant / Cashier & Various
Provided tailored product recommendations and customer service., Performed billing, payment handling, and daily cash closing with reports., Resolved complaints and ensured high customer satisfaction., Checked product availability and restocked as needed for optimal shopping experience.