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David
Executive Virtual Assistant and Project Manager with 15+ years in BPO and construction
Video resume
Executive virtual Assistant and Project Manager
Worked for over 15 years in BPO contact centers, collaboratingrnwith different companies, mainly managing, coaching, leading, andrndeveloping agents according to each client's needs and KPIs orrnrequired goals. Then, transitioned into freelance as an ExecutivernVirtual Assistant and Project Manager.rnWorked with various supervisors and general managers withinrnthe company, learning from inbound and outbound management,rngeneral admin, and operational, and creative support.
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Operations ManagementExpert
Oversaw BPO contact center operations, ensuring alignment with client goals and KPIs
Virtual AssistanceAdvanced
Provided executive support, task coordination, and administrative assistance remotely
Project ManagementAdvanced
Led projects in construction and home services, managing timelines and client communication
Bilingual CommunicationExpert
Fluent in English and Spanish, facilitating effective communication across diverse stakeholders
Leadership & CoachingAdvanced
Coached and led contact center agents to meet performance metrics and improve productivity
Summary
Experienced operational manager and freelance virtual assistant with over 15 years in BPO, project management, and executive support, bilingual in English and Spanish.
Key Achievements
- Led agent development and coaching in BPO contact centers, aligning with client KPIs
- Transitioned from call center management to freelance roles, supporting executive leadership
- Managed projects in the construction and home renovation industries
Skills
Operations ManagementVirtual AssistanceProject ManagementBilingual CommunicationLeadership & Coaching
Published on CazVid - Jul 3, 2025