Skilled in logistics coordination, customer service, and project management with a strong background in supply chain operations in Colombia.
Managed and coordinated freight schedules to ensure timely deliveries.
Handled customer inquiries and maintained strong client relationships.
Resolved operational and service issues related to logistics processes.
Executed project tasks related to logistics and customer service activities.
Ryder System, Inc.
Relayed information between drivers and consignees regarding ETAs and potential delays., Sent information to service providers to schedule freight movement., Evaluated incoming pickup and delivery requests to determine driver assignments., Provide detailed information if needed like PO# or PU#...
Sutherland Global Services
Reviewed account and service histories to identify trends and resolve issues., Addressed inquiries, resolved concerns, and managed customer relationships., Executed project management on time and under budget to resolve complex problems., Maintained customer privacy and protected company operations...
Business Administration
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Utilized bilingual skills to enhance communication in logistics and customer service.