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Competencies
Demonstrated experience with MAC.
Demonstrated experience with PC.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Adobe Acrobat.
Demonstrated experience with SharePoint.
Education
Languages
Experience
Goldman Sachs Team Leader
Managed teams between 8 to 18 agents on a 6-hour shift, Handled attendance sheets, payroll reports, performance bonus reports and analysis, Audited and monitored interactions, Shared feedback at team meetings and one on one’s weekly with all team members, Processed formal warnings and terminations if necessary.
Goldman Sachs Real Time Floorwalker Agent
Assisted several team leaders on the floor, Monitored and called out any irregularity on the agent’s schedule adherence, Monitored average handle time on interactions.
Goldman Sachs Customer Service and Technical Support
Assisted U.S. citizens to manage their Apple Card accounts, Made payments, reviewed transactions, Provided technical support for Apple devices.
LPG Customer Service and Technical Support
Assisted customers worldwide to manage their tourist travel cards, Communicated with various attractions to provide the best service possible.
Capital One Customer Service and Technical Support
Assisted United States citizens to manage their credit card accounts, Made payments, reviewed transactions, Provided technical support for online banking.
Jr. Architect
Carried out on-site inspections with North American clients, Interpreted information between clients and superiors, engineers, and construction crew members, Translated reports including all project’s construction information.
Project Supervisor
Organized and inspected the installation of furniture at construction projects, Managed several crew installation teams on different locations and projects.
AT&T Customer Service, Technical Support, and Sales Agent
Assisted United States citizens to manage their telecommunications accounts, Made payments, reviewed bills, Provided troubleshooting for devices.
Jr. Architect
Carried out on-site inspections with North American clients, Interpreted information between clients and superiors, engineers, and construction crew members, Translated reports including all project’s construction information.
Architect and Municipal Consultant
Led a group of 3 members on how to analyze architectural and structural details, Approved their work.
Jr. Architect
Responsible for the design, remodeling, and directing construction crew members of housing projects, Translated reports with all architectural information for owner’s analysis.
Interpretation
Provided on-site interpreting services for English speaking missionary groups and their target audience.