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Customer Service Representative
Contact
Competencies
Handled diverse customer inquiries, providing solutions via voice and email channels, with a focus on satisfaction and problem resolution.
Utilized Salesforce for managing customer interactions and transactions, improving workflow efficiency.
Resolved inquiries related to digital wallets, streaming platforms, and tax forms, ensuring user satisfaction and compliance.
Proficient in delivering personalized and proactive support across multiple channels, maintaining high engagement levels.
Created over 20 internal resources to support sales teams and enhance operational efficiency.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience delivering innovative solutions across diverse industries. Skilled in CRM management, technical support, and customer engagement, consistently achieving high satisfaction rates and operational goals.
Key Achievements
- Maintained an 80% CSAT score and an AHT of 9.6 minutes at Concentrix, consistently meeting performance targets.
- Assisted customers with tax forms, payment processing, and technical support for streaming platforms at Teleperformance, ensuring accuracy and compliance.
- Managed 54 daily interactions and developed 20+ internal training resources at Accedo Technologies, achieving a 98% satisfaction rating.
Experience
Customer Service Representative
Provided customers with creative and efficient solutions, maintaining an average handling time (AHT) of 9.6 minutes and achieving an 80% satisfaction rate in CSAT, consistently meeting performance targets., Managed transactions related to digital wallet money movements., Gained expertise in...
Customer Service Representative
Assisted customers with tax forms and payment processing in the Stripe campaign, ensuring accuracy and compliance., Provided technical support and resolved inquiries for Disney+ and Hulu streaming platforms, enhancing user experience.
Bilingual Agent
Managed an average of 54 daily customer interactions, achieving a 98% satisfaction rating., Developed over 20 internal resources to support the sales team, contributing to monthly KPI achievement., Generated 90% customer engagement and loyalty through proactive and personalized service.