Project Manager with over 10 years of experience leading technology and software projects, focusing on delivering on time and within budget while improving processes.
Directed project planning, execution, and delivery for technology initiatives.
Supervised and mentored multidisciplinary teams to achieve project goals.
Facilitated communication between clients, team members, and management.
Analyzed workflows to implement efficiency-enhancing procedures.
Sutherland global SAS
Oversee adherence to schedules and monitor performance based on key performance indicators (KPIs), Lead a team of 15 agents for a global travel company, Deliver exceptional support to travelers worldwide, Implement targeted action plans, training programs, and coaching initiatives, Provide real-time support to agents
Sutherland global SAS
Handle inbound and outbound calls with clients in the United States, Provide support for financial services and loan management, Send payment reminders and follow up with clients, Negotiate loan payoffs and offer flexible payment options, Analyze data to track progress toward company goals
Sitel Colombia
Handle incoming calls and respond to emails, Coordinate with travel app users to resolve issues, Ensure resolutions align with internal procedures and guidelines
Foreign languages
High School Diploma
Health and safety at work
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Identified project risks and developed mitigation strategies.