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Project Manager with 10+ years in the tech industry
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Competencies
Directed project planning, execution, and delivery for technology initiatives.
Supervised and mentored multidisciplinary teams to achieve project goals.
Facilitated communication between clients, team members, and management.
Analyzed workflows to implement efficiency-enhancing procedures.
Identified project risks and developed mitigation strategies.
Education
Summary
Project Manager with over 10 years of experience leading technology and software projects, focusing on delivering on time and within budget while improving processes.
Key Achievements
- Led cross-functional teams to deliver project milestones on time and within budget.
- Implemented process improvements that enhanced project efficiency and communication.
- Managed multiple projects, coordinating with stakeholders to meet organizational objectives.
Experience
Team Coordinator
Oversee adherence to schedules and monitor performance based on key performance indicators (KPIs), Lead a team of 15 agents for a global travel company, Deliver exceptional support to travelers worldwide, Implement targeted action plans, training programs, and coaching initiatives, Provide real-time support to agents
Support Ambassador for travel company
Handle inbound and outbound calls with clients in the United States, Provide support for financial services and loan management, Send payment reminders and follow up with clients, Negotiate loan payoffs and offer flexible payment options, Analyze data to track progress toward company goals
Customer Service Representative
Handle incoming calls and respond to emails, Coordinate with travel app users to resolve issues, Ensure resolutions align with internal procedures and guidelines