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Customer Lifecycle Manager with 5+ years in tech solutions and analytics
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Competencies
Provided customer support and tailored assistance in various roles, focusing on client satisfaction and engagement.
Assessed client data, insurance claims, and performance metrics to inform recommendations and improve processes.
Utilized Microsoft products for client engagement, including exploring business opportunities and cloud adoption.
Played a role in optimizing workflows, standardizing processes, and enhancing operational efficiency.
Leveraged CRM tools to manage contacts, improve client relations, and facilitate software transitions.
Education
Languages
Summary
Experienced in customer lifecycle management, digital transformation, and analytics with a focus on enhancing client engagement and operational efficiency.
Key Achievements
- Led initiatives to identify client needs and recommend tailored Microsoft software solutions.
- Managed digital engagement strategies, including social media and website content, at Marconsult S.A.S.
- Delivered tailored customer support and technical assistance across roles at Teleperformance and Scotiabank.
Experience
Customer Lifecycle Manager /Product Consultant
Conducted outbound calls to explore business opportunities in Microsoft Products., Identified client needs by assessing their use of data analytics and AI for decision-making, proposing tailored software solutions to optimize operations and marketing strategies., Coordinated free technical...
Claims Analyst, Digital Transformation & Sales Advisor
Handled insurance claims for transportation-related incidents, providing tailored recommendations to optimize client risk management strategies and streamline resolution processes with international insurers., Managed website content and social media presence, improving digital engagement and...
Partner Concierge & Customer Service Advisor
Delivered tailored assistance to Microsoft Partner Network members, helping them navigate program requirements and leverage resources to enhance their business growth., Managed outbound communication to educate partners about cloud-based solutions, increasing adoption rates of Microsoft Office 365...
Credit Advisor & Customer Service Representative
Provided expert customer support, assisting clients with digital banking navigation, appointment scheduling, and financial services., Assessed credit histories, debt capacity, and refinancing options, overseeing credit card approvals and financial service activations., Advised individuals and SMEs...