David - Customer Service Representative with bilingual support experience

San José, San José, Costa Ricaen

Provided bilingual customer support in English and Spanish at Concentrix SA

Handled refund processes and technical support for app and gadget issues

Published on CazVid

Summary

Experienced in bilingual customer support, technical assistance, and transaction processing, with a focus on quality service in diverse environments.

Key Achievements

Served customers with billing, usage inquiries, and product questions

Skills

Customer ServiceIntermediate

Provided support to customers for billing, technical issues, and product inquiries.

Bilingual CommunicationIntermediate

Communicated effectively with customers in both English and Spanish to resolve issues.

Technical SupportIntermediate

Assisted customers with app problems and gadget setup troubleshooting.

Refund ProcessingBeginner

Handled refund requests and processed related customer transactions.

Languages

English(Fluent)Spanish

Experience

Customer Service Representative

Concentrix SA

03/2023 - 11/2023

Customer service for customers in both English and Spanish., Dealt with refunds., Gave tech support to customers facing issues with apps or at the time they tried to set a gadget they needed our help., Worked dealing with people facing issues with bills, usage, had questions about any product the company offered.